Privacy Policy
This Privacy Policy describes our practices regarding information we collect through our Services (defined below), as well as any information we collect offline and combine in our databases. Certain features discussed in this Privacy Policy may not be offered on the Service at any time. Please read the entire privacy policy very carefully. By using the service, you agree to be bound by this privacy policy in its entirety.
Note about Children Under 13: With the exception of students under 13 registered for Services administered through a Stride School Program or a Local School (defined below), children under the age of 13 in the U.S. are not currently permitted to use the Services as required by applicable law.
1. What definitions apply to the Stride Tutoring Privacy Policy?
“Device” means anything, such as a computer or mobile phone, that connects to the internet that you use to access the Services.
“Device Identifier” is a sequence of numbers and/or letters, such as an IP address, that is automatically assigned to your Device used to access the Services.
“Local School” means a school that contracts with us for a Stride School Program.
“Personal Information” means information that can reasonably be used alone or in combination with other reasonably available information, to identify or contact a specific individual.
“Services” means the Stride Tutoring service, which helps to match persons with teachers for tutoring services. Except for students under 13 registered for Services administered through a Stride School Program or a Local School, the Services are only offered to persons ages 13 and older.
“Stride, Inc.” (and “we,” “us” and “our”) means Stride, Inc. and its subsidiaries and Affiliates. An “Affiliate” of Stride, Inc. is an entity that controls Stride, Inc., is controlled by Stride, Inc., or is under common control with Stride, Inc. “Control” means the direct or indirect possession of the power to direct or cause the direction of the management policies of an entity.
“Stride School Program” means a school that offers education programs or services we provide.
“Usage Information” includes, without limitation, the browser and operating system you are using, the URL that referred you to our Services (if applicable), the search terms you entered into a search engine that led you to our Services (if applicable), all of the areas within our Services that you visit, and the time of day you used the Services, among other information
“User Content” means any text, audio, or visual data uploaded to Stride Tutoring by the user but does not include Usage Information or content created by us.
2. What is this Privacy Policy?
We describe the services’ privacy practices below in this Privacy Policy. The summary in this question provides only an overview of some important information regarding our use and sharing of your information.
Information collection/How we use your information: Information that we collect through the Services (including AI-Enabled Services) is primarily used to communicate with you, to identify one or more possible tutors to provide tutoring to persons, and to provide and maintain access to the Services. Please review the “What information does Stride Tutoring collect?” and “How do we use the information we collect through Stride Tutoring?” sections of this Privacy Policy for a more complete description of the information we collect through the Services, including Personal Information, and how we use that information.
Information Sharing: Remember that if you create an account or share Personal Information with other users on the Services, your information may be available to others. We may share your Personal Information under certain limited circumstances. For more details, please review the section below entitled “Will we share any of the information we collect through Stride Tutoring?”
Third parties: We work with service providers to provide us with information regarding traffic on the Services, including the frequency of use and the actions users take when visiting the Services and to provide us with information regarding the use of the Services.
3. What laws generally apply to student records?
This section applies only to students registered for Services administered through a Stride School Program or a Local School. Stride obeys laws that protect education records. This includes the Family Educational Rights and Privacy Act (“FERPA”) and state laws about student records. Other entities can access those records only if allowed by those laws and they agree to keep them confidential as required by those same laws. Stride does not use a student’s Personal Information to target the student for advertising. Stride does not sell Personal Information. Stride does not illegally create profiles about a student. Stride does not use (unless we ask for and receive permission) a student’s Personal Information for purposes unrelated to providing or improving their education where we are prohibited by law from doing so. If any part of this policy conflicts with FERPA or other laws, Stride will obey the standard that provides more protection for the education records.
4. What information does Stride Tutoring collect?
Registration and Other Information You Provide
The Services may collect Personal Information from you directly. Personal Information may include a name, address, phone number, email address, employee ID, credit card information, user content (such as information you provide about your skills and needs), teaching license and metadata. When you create an account with us or your child is registered for Services administered through a Stride School Program or a Local School, you provide us with information about you and your child. Any information combined with Personal Information will be treated as Personal Information.
Third Party Services and Information Third Parties Provide About You
If you publicly post information on a third-party platform, such as a social media site, that references Stride Tutoring, your post may be published on our Services in accordance with that third party’s terms. These features may collect your IP address or other unique identifier, which page you are visiting on our Services, and may set a cookie to enable the third-party feature to function properly. When you use a third-party feature through the Services, the third party may also have access to information about you and your use of our Services. Your interactions with third-party links and features are governed by the privacy policies of the third parties.
The information we collect through the Services is subject to this Privacy Policy. The information collected and stored by the third party remains subject to the third party’s privacy practices, including whether the third party continues to share information with us, the types of information shared, and your choices with regard to what is visible to others on that third party website and service. The third party may allow you to remove the application or feature. If you do so we will no longer collect information about you through the application or feature, but we may retain the information previously collected in compliance with all applicable laws.
Information We Collect Automatically
Like other websites and online services, we and our analytics providers, vendors and other third-party service providers may automatically collect certain “Usage Information” whenever you access and use the Services. For example, we may collect information regarding how often a user accesses certain features.
We may use Usage Information for a variety of purposes, including to select appropriate content to display to you, to provide one or more options regarding tutors and to enhance or otherwise improve the Services and our products.
In addition, we may automatically collect your Device Identifiers so that our servers identify your Device by its Device Identifier. Some mobile service providers may also provide us or our third-party service providers with information regarding the physical location of the Device used to access a Service, internet service provider (ISP), date and time of your visit, browser language, browser type, referring and exit pages and URLs, amount of time spent on particular pages, which parts of our Services you use, which links you click, search terms, operating system, traffic and related statistics, keywords, and/or other general browsing or usage data. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we treat it as Personal Information.
Usage Information is collected via tracking technologies, such as cookies.
Like many other websites and apps, we use “cookies” (a small file sent to your computer by a website or device to allow the website or app to store information which uniquely identifies you) or other similar software to collect data in order to assist our users and provide them with a more personal experience in our Services. For example, cookies help our systems recognize you if you return to our Services shortly after exiting them. You can always disable cookies in your browser or device’s settings, but please note that if you do so, some (or all) of the features and functionality of our Services may not be available to you.
How We Respond to Do Not Track Signals
Please note that your browser setting may allow you to automatically transmit a “Do Not Track” (DNT) signal to websites and online services you visit. DNT is a privacy preference that users can set in certain web browsers to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. However, we do not recognize or respond to browser-initiated DNT signals, as the internet industry is still working to determine what DNT means, how to comply with DNT, and how to create a common approach to responding to DNT. To find out more about “Do Not Track”, please visit http://www.allaboutdnt.com.
5. How do we use the information we collect through Stride Tutoring?
We may use information about you, including Personal Information, User Content, and Usage Information for the following purposes:
To provide the Services. We use your Personal Information to verify your registration, allow you to participate in features we offer, contact you regarding the Services, and to allow other users to contact you. You understand and agree that such information sharing is an essential feature of the Services. If you or your child are receiving the Services administered through a Stride School Program or Local School, Stride may use the Personal Information received from a Stride School Program or Local School to support you or your child’s participation in the Services.
AI-Enabled Services. When you use services and products that are enabled by artificial intelligence (AI) technologies (collectively “AI-Enabled Services”) we may use and retain this information, including inputs or communications you provide when using Stride’s AI-Enabled Services to provide the services or to improve the services and products. If you do not consent to the use or retention of this information, do not use, or discontinue use of Stride’s AI-Enabled Services.
To operate the websites. Your Personal Information may be used to tailor content, recommendations and offers we display to you, both on the Services and elsewhere online, as well as to maintain or improve our Services.
To create anonymous data for analytics. We may make information anonymous by excluding information that makes it personally identifiable to you, and use that anonymous data for our lawful business purposes.
For compliance, fraud prevention, and safety. We use your Personal Information as we believe is necessary or appropriate to (a) enforce our Terms of Use; (b) protect our rights, privacy, safety, or property, and that of you or others; and (c) protect, investigate, and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity.
To comply with the law. We use your Personal Information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
Please note that information submitted on the Services via a “Contact Us” or other similar function may not receive a response. We will not use the information provided via these functions to contact you for marketing purposes unrelated to your request unless you agree otherwise.
6. Will we share any of the information we collect?
Stride may share certain information about users with other users to provide information to persons seeking tutors and to tutors seeking persons to tutor. We may share your Personal Information with third parties for their marketing purposes in compliance with all applicable laws. We may also share non-Personal Information, such as aggregate or de-identified user statistics, demographic information, and Usage Information with third parties.
We also may share your Personal Information with third parties, as disclosed at the time you provide us with information, or as described below or otherwise in this Privacy Policy:
If your participation in the Services is administered through your Local School or Stride School Program, information you provide may be given to your Local School or to other parties if legally required or if requested by your Local School. If permitted by state and federal law, Stride may share your information with other companies to improve the educational performance of Stride School Programs.
Service Providers
We will share your Personal Information with third parties to provide services to us or you in connection with the Services. For example, we may provide your Personal Information to companies that provide services to help us with our business activities.
Administrative and Legal Reasons
We may also disclose your information, including Personal Information, in response to a subpoena, court order, or when otherwise required by law; in response to bankruptcy proceedings; to defend our rights; in response to a request from law enforcement; to provide information to a claimed owner of intellectual property who claims that content you have provided to us infringes on their rights; to protect and/or defend any applicable Terms of Use or other policies applicable to the Services; or to protect the personal safety, rights, property or security of any organization or individual.
We may also use Device Identifiers to identify users, and may do so in cooperation with copyright owners, Internet service providers, wireless service providers or law enforcement agencies in our sole discretion. These disclosures may be carried out without further consent or without notice to you.
Business Transitions
We may share Personal Information with our subsidiaries and Affiliates, and investors primarily for business and operational purposes so long as any recipient agrees to comply with requirements of this Privacy Policy and applicable law with regard to such Personal Information. In the event that we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, bankruptcy, or other corporate change, including, without limitation, during the course of any due diligence process, your information, including Personal Information, will likely be among the assets transferred.
We may display personal testimonials of satisfied users on our Services in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us as set forth in “How do I contact Stride Tutoring?”.
7. How does Stride Tutoring work with third parties?
Certain content provided through the Services may be hosted and served by third parties. In addition, the Services may link to third party websites or content over which Stride has no control and which are governed by the privacy policies and business practices of those third parties.
Please also note that Stride Tutoring content may be included on web pages and websites that are not associated with us and over which we have no control. These third parties may independently collect data. We are not responsible or liable for the privacy practices or business practices of any third party.
8. What happens if I access the Services through a mobile device?
If you use the Services through a mobile device or our mobile application if one is offered, you agree that we may store and use that information for security purposes (for example, for user verification or authentication and to ensure that our APIs are being used appropriately).
9. How do we protect children’s information on the Services?
Protecting the privacy of young children is especially important to us.
The Children’s Online Privacy Protection Act (“COPPA”) protects the privacy of children under the age of 13. It requires web site operators and online services to post privacy policies and obtain true parental permission before collecting information from those children.
Stride receives Personal Information about children who are under the age of 13 strictly from their parents or guardians when those children are enrolled in a Local School using a Stride School Program and receiving the Services through such enrollment. The only information received directly from your child is the information he or she provides (such as electronic mail and tutoring session discussions) during his or her participation in the Services administered through a Stride School Program.
Other than participation in the Services administered through a Stride School Program, the website does not ask children under 13 to provide Personal Information. We do not intentionally contact or collect Personal Information from children under 13 except as noted above.
If we learn that Personal Information of a child under 13 has been collected on our Services without prior parental consent, then we will take appropriate steps to delete this information. If you are a parent or legal guardian and discover that your child under the age of 13 (or a higher age if required by applicable law) has a registered account with our Services without your consent, please contact us as set forth in “How do I contact Stride Tutoring?” to request that we delete that child’s personal information from our systems.
10. How do we protect and store my information on the Services?
We take data security very seriously. Stride takes commercially reasonable technical, physical, and administrative security measures designed to protect the Personal Information submitted to us through the Services, both during transmission and upon receipt, and at rest. Such measures may vary depending on the sensitivity of the information at issue.
Please note that no method of transmission over the Internet, or method of electronic storage, is completely secure. Therefore, while we strive to use commercially reasonable means to protect your Personal Information, we cannot guarantee its absolute security.
How will Stride handle a data breach or security incident?
In the event that Stride becomes aware of a data breach impacting your Personal Information, we will provide notification in compliance with all applicable laws. For example, we may post a notice on our homepage or elsewhere on the Service and may email you at the email address you have provided to us. Depending on where you live and the type of information impacted, you may have a legal right to receive notice of a security breach in writing.
Stride has procedures in place that are designed to stop threats that may expose Personal Information, restore Services to full functionality, and document and take proactive steps to ensure the incident cannot be repeated. Stride will also preserve necessary evidence for investigation by security professionals and law enforcement as appropriate. In the unlikely event of an unauthorized disclosure of records, Stride will follow its internal procedures, which articulates how to report the problem to internal and external stakeholders. The notification process may include any information that can identify which users may have been impacted, the data that may have been accessed, Stride’s process to inform affected users, and steps to prevent the incident from happening again as appropriate.
In the unlikely event of an unauthorized disclosure of data, Stride has implemented a process for responding to incidents and notifying affected individuals and, if applicable, law enforcement personnel.
11. How can I opt-out of sharing, providing, or receiving certain information?
You can decline to share Personal Information with us, or even block cookies. Most web browsers automatically accept cookies, but you can usually change your browser setting to decline cookies. Use the “help” feature of your browser to learn more. If you decline cookies, you may not be able to see or use the interactive features of our Services and some parts of the Services may not function the way they should.
You can opt out of the use of third-party cookies for marketing messages on other websites by visiting the Digital Advertising Alliance Consumer Choice Page and the Network Advertising Initiative Opt Out page and opting out with companies that participate in those choices. On this policy’s effective date, those sites were at http://www.aboutads.info/choices and http://www.networkadvertising.org/choices. Opting out will not prevent you from seeing ads on the Internet; it will only affect ads that use cookies to serve messaging on the specific networks. We are not responsible for the activities of the third parties.
12. How can I access and manage my personal information?
You may be able to review the information you provided to us on a Service and make any desired changes to the information, or to the settings for your account on that Service, by logging in to your account for that Service and editing or deleting the information. Note that certain accounts may have limitations regarding the ability to delete information. Even after information is deleted, we may maintain it in backup or archive form unless prohibited by law.
13. What communications will I receive from Stride Tutoring and how do I limit them?
Stride Tutoring may post notices on its website. We may send users information by email, text, phone calls, or push notifications. You may choose to stop receiving certain emails from Stride Tutoring by using the unsubscribe button that may appear at the bottom of the email. You may choose to stop receiving certain text messages by replying STOP to a text message you receive from us. You may choose to stop receiving certain phone calls from us by asking to be put on Stride Tutoring’s “do not call” list. Asking to be put on the Stride Tutoring “do not call” list does not put you on a state or federal “do not call” list. You can turn off push notifications on your Device. Please consult the owner’s manual or manufacturer for instructions. We will not be able to assist you.
We reserve the right to send you information on our behalf and on behalf of third parties in connection with providing the Services. If you no longer want to receive this information from us, you will need to close your account for that Service.
14. How do I close my account?
If you wish to close your account with our Service, please contact us as set forth in “How can I contact Stride Tutoring?”, and we will close your account. You typically will receive a response to this request within thirty calendar days of our receiving it.
15. How long does Stride keep my information?
Unless required by law, Stride retains Personal Information in order to improve the Services, develop new products and services, internal research purposes, and to improve educational outcomes for a period of one year after the Personal Information was provided to us. After one year, we will continue to retain data in an aggregate form.
Even after data is deleted from active Stride Tutoring databases, we may continue to have Personal Information in archive files or similar databases. In addition, we have no obligation to delete aggregated or de-identified information. We may retain and use aggregated and de-identified information for any purpose consistent with laws and regulations.
Even if your account is closed or deleted, information may remain in backup or archive records and we may retain certain data relevant to preventing fraud or future abuse or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable or de-identified data, account recovery or if required by law. All retained data will continue to be subject to the applicable privacy policy for the Service.
16. How will Stride notify me of changes to this policy?
We will notify you of material changes to this Privacy Policy on our website and/or by email or from within the Services and may make additional efforts to notify customers of material changes that impact the treatment of data collected through our Services.
We may update this Privacy Policy at any time and any changes will be effective upon posting. Upon any update, the date at the bottom of this Privacy Policy will be updated. In the event that there are material changes to the way we treat your Personal Information, you are responsible for regularly reviewing this Privacy Policy and your Stride Tutoring account for notice of such modifications. Your continued use of the Services following an update to this Privacy Policy will constitute your acceptance of the updated Privacy Policy.
17. What if I do not live in the U.S.?
The Services are operated in the United States. If you are not located in the United States, you are not authorized to use the Services and are directed not to do so. If you are located outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. By using the Services, or providing us with any information, you fully understand and unambiguously consent to this transfer, processing, and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you are located, reside and/or are a citizen.
18. What are my additional privacy rights if I’m a resident of certain states?
If you are a California, Colorado, Connecticut, Utah, or Virginia resident, as a consumer you may have several specific privacy rights that supplement this Privacy Policy. This section describes those rights and applies them to the extent required by the laws of those states.
You can request information about the disclosure of your Personal Information for direct marketing purposes of other entities. You can also tell us not to disclose Personal Information to others for their direct marketing purposes. You can do so by emailing us at [email protected].
Residents of those states have certain additional rights related to their Personal Information collected by and on behalf of a business subject to the state’s privacy laws.
Over the past twelve months, we may have collected and disclosed some or all of the following types of Personal Information in connection with providing the Services to you. The type of information, how it is collected, why it is collected and to whom it is disclosed can vary from person to person depending on the Services the person receives from us and how the person interacts with us.
Non-Public Education Information – If you are enrolled in or applying for enrollment in a Stride School Program, we collect “education records” from you that are not publicly available personally identifiable information as defined in FERPA. This information is also collected from your Local School, other curricular software and other third parties. This information can include past and present education, including institutions attended, years of attendance, courses of study, grades, and awards earned, as well as assignments and other student-generated work.
Identifiers. This information is collected from you and is used to identify users and includes such things as names, email addresses, telephone numbers, usernames, IP addresses, or other identifiers.
Audio and Video Data. We may collect audio, video, and other electronic information from you.
Customer Records. If you purchase our Services, we collect from you information about what Services you are considering, purchasing, or using. This may include your name, signature, education history, teaching history and credit card number. We collect this information from you in order to provide our Services and for business purposes.
Network Activity. We collect information about your interactions with websites and the internet. We collect this information from you and third parties.
Geolocation Data. We collect information from you about the geographic location from where your device accessed our Services. We collect this information from you and third parties.
Inferences Drawn from Other Personal Information. We may make inferences to create a profile about you reflecting your preferences, characteristics, predispositions, behavior, attitudes, abilities, and aptitudes.
Depending on your relationship with us, we may use your Personal Information for one or more of the following purposes: identifying potential matches between persons seeking tutors and tutors seeking customers, providing support and services you requested (including AI-Enabled Services such as chatbots, large language models, and other customer facing tools enabled by artificial intelligence technologies), personalizing content and experiences, analyzing and improving our services, content, functionality and the usability of our Services, securing and protecting our assets and rights and preventing misconduct, complying with legal obligations, inviting you to participate in surveys and provide feedback to us, having a better understanding of your needs and interests, contacting you with information that may be of interest to you, improving marketing and promotional efforts and supporting our general business.
We may share your Personal Information with your Local School and the Stride School Program in which you are enrolled (only applicable if you are receiving Services administered through a Local School or Stride School Program), other entities that perform certain functions for us, analytics and service providers, benefits providers, transaction processors, and law enforcement (if necessary). We may also share it with our affiliates, third-party social media platforms (e.g., if you “comment” on a post), and other carefully selected business partners, or as part of a business transfer.
As a resident of those states, there are several rights regarding the collection, use, transfer, and processing of your Personal Information. We have the right to reasonably verify your identity, to limit your rights to the extent they adversely affect the rights and freedoms of others and, if your request is excessive, repetitive, or unfounded, to require payment from you. If a fee is applicable, we will advise the person making the request before completing the request, explain why a fee applies and provide an estimate. We may have additional rights under law and do not waive them.
Only you, your parent or legal guardian (if you are not yet 18 years of age) or a person registered as may be set forth in your state’s law and that you authorize to act on your behalf may make a request related to your Personal Information. To verify your identity as a resident of one of the states, we may request Personal Information from you to compare such information against our records. We will only use the Personal Information provided in your request to verify your identity and will delete any Personal Information you provide after processing the request. If we believe that your request is fraudulent, we may take additional steps as necessary to verify your identity as a resident of the state. We may also request that you sign a declaration under the penalty of perjury. Making a verifiable consumer request does not require you to create an account with us.
If you choose a person registered as may be set forth in the state’s law to act on your behalf to submit your requests, we will require that you provide the agent and that the agent provide us with written permission to allow them to submit your request. We will also require that you verify your identity directly with us.
Our goal is to respond to requests within 45 days. If we need another 45 days, we will advise the person making the request within 45 days after receiving the request.
You have the right to request we inform you of the Personal Information we collected, used, and disclosed about you to third parties over the previous twelve months. If you make such a request, we will provide you with information about the categories of your Personal Information collected, the categories of sources from which your Personal Information is collected, the business purpose for collecting or selling the information, and the categories of third parties to which your Personal Information is shared or sold. If you request it, we will provide you with information about specific pieces of Personal Information collected about you. You may request this information twice in a 12-month period. We will inform you if an exception to your right to this information is applicable.
You have the right to request that we and our service providers delete your Personal Information that we collected from you and have retained. This right is also subject to certain exceptions. We will let you know if an exception applies. These exceptions include where we or a service provider uses the Personal Information to complete a transaction for which the Personal Information was collected, provide goods or services that you requested or reasonably should have anticipated within the context of our relationship with you, use the information internally in a way that is compatible with the purpose for which you originally provided the information, detect or protect against security incidents, or malicious, deceptive, fraudulent, or illegal activity or otherwise comply with law.
You have the right to opt-out of the sale of your Personal Information by a business subject to certain laws and regulations. However, to the extent that third party advertising cookies and related technologies are ultimately determined to be a “sale” we may engage in that activity.
If you would like to request your Personal Information, that your Personal Information be deleted or that your Personal Information not be sold, please send the request to [email protected] or calling (866) 512-2273. IMPORTANT: Please direct all requests related to education records and course data directly to the Local School in which the student is enrolled. As a service provider to those schools, we cannot delete or modify education records or other records collected or processed for, or on behalf of, a school, unless directed to do so by the school.
You also have the right not to be discriminated against for exercising your privacy rights under the state privacy statutes. We will not discriminate against you (by, for example, denying goods or services to you or providing a different level of quality of goods or services to you) because you exercised any of these privacy rights.
If you are a Nevada resident, you may notify us to put you on a list of persons who have opted-out of the sale of Personal Information. Our address for such requests is [email protected]. Please be aware that we may require you to verify your identity before processing any such request.
19. How can I contact Stride Tutoring?
If you have questions or comments about this Privacy Policy, please contact us at [email protected]. For general questions about the website or Services, please contact us at [email protected].
