Community Guidelines

Welcome to Stride Tutoring! In order to ensure that every user feels safe, respected, and has a positive experience on the Stride Tutoring platform, we have established the following guidelines that we require all platform users to adhere to. These guidelines apply to everyone, including tutors and students who use the platform, as well as parents or guardians of participating students and staff and faculty from schools or districts using the Stride Tutoring platform. We appreciate your support in creating a welcoming and productive learning environment for all.

The guidelines outlined below provide specific examples of positive engagement on the Stride Tutoring platform, as well as the behaviors that could result in the loss of platform access. While unexpected events can sometimes lead to loss of access, our guidelines describe the expected behavior of all members of the Stride Tutoring community. Failure to comply with any of our guidelines may constitute a violation of your agreement with us and may result in the loss of access to the platform.

We update our guidelines regularly to address new risks and behavior, with the goal of ensuring that everyone using the Stride Tutoring platform feels safe and can accomplish their teaching and learning goals. Please review our guidelines carefully.

Guidelines for All Stride Tutoring Platform Users:

1. Treat everyone with respect: Stride Tutoring does not tolerate any form of discriminatory or abusive behavior. This includes racist, sexist, or any other discriminatory conduct. We expect all users to treat each other with kindness and respect, and to refrain from engaging in threatening, rude, or bullying behavior. For more information regarding prohibited conduct, please refer to our Terms of Use.

2. Keep all interactions positive and learning-focused: We ask that all tutors and students commit to a professional and productive learning experience both in tutoring sessions and in any pre- or post-session communication. This includes being punctual for all sessions, always using appropriate language, and staying focused on the task at hand. We encourage all users to avoid getting sidetracked by unrelated topics and to remain focused on the learning goals of the session; tutoring room tools and chat are to be used for learning purposes only

3. Maintain academic integrity: Integrity is essential to academic success. The Stride Tutoring platform can be used to seek assistance with homework or assignments but not for academic dishonesty. Students should adhere to their school's academic code, and the platform should not be used to copy answers without understanding how to arrive at the solution. Tutors must also respect academic integrity and not allow their work to be substituted for that of the student. The responsibility of maintaining academic integrity lies with all platform users, and Stride Tutoring in its sole discretion may deny or limit platform access for anyone found engaging in academic dishonesty.

Additional Guidelines for Tutors:

1. Maintain a professional environment for learning: Tutors are expected to maintain a professional video background and an environment free from distractions and interruptions. Tutors are expected to preview all instructional materials prior to use with students to ensure that content is suitable for students and free from discriminatory, offensive, or advertising content. All tutor to student communication must occur within the tutoring dashboard or online tutoring room. Tutoring sessions are to be conducted only in the assigned tutoring room via Newrow. All sessions are to be recorded.

2. Maintain a minimum average rating of 3.5 stars: Tutors must consistently deliver high-quality tutoring services to their students. Tutors whose average rating drops below 3.5 stars will have a 60-day grace period to bring their rating back to 3.5 or above. Failure to do so may result in removal from the platform to be determined at Stride Tutoring’s sole discretion.

3. Keep your listed availability up to date: In order to avoid the need to decline sessions, tutors must keep their availability up to date within the platform. Tutors may decline no more than 3 sessions in any 30-day period. Tutors who decline more than 3 sessions within a 30-day period will have a 60-day grace period in which they must decline no more than 2 sessions or else they may be removed from the platform to be determined at Stride Tutoring’s sole discretion.

4. Limit cancelations and especially late cancelations: 

   a) Tutors may cancel no more than 3 accepted sessions in any 30-day period. Tutors who cancel more than 3 sessions within a 30-day period will have a 60-day grace period in which they must cancel no more than 2 sessions or else they may be removed from the platform to be determined at Stride Tutoring’s sole discretion.

   b) Tutors may late-cancel no more than 1 accepted session in any 30-day period. Late cancelation is defined as a tutor-initiated cancelation of a session within 12 hours of the session start time. Tutors who late-cancel more than 1 session within a 30-day period will have a 60-day grace period in which they must not late-cancel any sessions or else they may be removed from the platform to be determined at Stride Tutoring’s sole discretion.

5. Attend scheduled sessions: Tutors may no-show to no more than 1 accepted session in any 30-day period. No show is defined as a failure to cancel a scheduled tutoring session. Tutors who no-show more than 1 session within a 30-day period will have a 60-day grace period in which they must not no-show any sessions or else they may be removed from the platform to be determined at Stride Tutoring’s sole discretion.

Thank you for your commitment to maintaining a high level of courtesy and engagement while using the Stride Tutoring platform. We look forward to providing you with a positive tutoring experience.

Community Guidelines last updated: April 20, 2023.